Privacy Policy

PRIVACY POLICY — PEARSON PEST

Last updated:4/12/2025

Pearson Pest is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, booking a service, or contacting us, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect personal information that helps us provide pest control services, inspections and customer support. This may include:

Your name
Address of the property being serviced
Phone number
Email address
Billing or payment details
Details about your property layout relevant to inspections or treatments
Photos or reports we prepare during service
Information provided through website forms, calls, texts or emails
Any other information you provide to us directly

We only collect information that is reasonably necessary for our services.

2. How We Collect Personal Information

We collect information in a number of ways, including:

When you make a booking or service request
When you submit website enquiries or online forms
During phone calls, emails or text messages
When you speak with our technicians during an inspection or treatment
Through invoicing or payment processes
When you interact with our website (including general usage data)

You may choose not to provide certain details, but this may limit our ability to deliver services.

3. Why We Collect Your Information

We collect your personal information to:

Book and provide pest control services
Carry out timber pest inspections and generate reports
Communicate about upcoming appointments or service updates
Process payments and issue invoices
Assess property conditions relevant to pest activity
Maintain accurate service history records
Improve our customer experience and service quality
Meet legal or regulatory obligations

We do not sell or rent your information to any third party.

4. Disclosure of Personal Information

We may disclose your information to:

Our qualified technicians who attend your property
Third party providers who assist with administrative, reporting or payment processes
IT and website support services
Professional advisers such as accountants or insurers (where required)
Government or regulatory agencies where legally required

These organisations are required to protect your information and only use it for the purpose provided.

5. Website, Cookies and Analytics

Our website may use cookies and analytical tools to:

Improve website performance
Understand how visitors engage with our content
Support functionality such as online forms

This data is general in nature and does not personally identify you. You can disable cookies in your browser settings if preferred.

6. Security and Storage

We take reasonable steps to protect your personal information from:

Unauthorised access
Misuse or loss
Modification or disclosure

Your information may be stored electronically on secure systems or in confidential service records. When information is no longer required, we take steps to delete or anonymise it securely.

7. Accessing or Correcting Your Information

You may request access to the personal information we hold about you at any time.

You may also request corrections if any details are inaccurate or incomplete.

To do this, contact us using the details below. We aim to respond promptly to all requests.

8. Marketing Communication

We may occasionally email or message you with:

Service reminders
Important updates
Information about new services

You can opt out at any time by clicking “unsubscribe” in emails or by contacting us directly.

We never send spam and never share your contact details with external marketers.

9. Third Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies separately.